Get to Know Aqua: Customer Operations’ Tom Cox

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight’, we spoke to Aqua Customer Operations’ Tom Cox.

  1. My name is… Tom Cox.
  2. My title is…. National Manager Quality & Service Coordination. 
  3. That means I (do what?)……. I work in Aqua Customer Operations (ACO) and focus on bringing simplicity, efficiency and great service to our customers.
  4. When I was a kid, my nickname was… Tommy – my siblings still call me that and it always sounds funny, especially with a Long Island accent.
  5. My family is made up of… My lovely wife of 32 years, my 3 wonderful sons (all grown) 
  6. My family’s favorite water activity is… Fishing – we used to do fishing trips during the summer. My wife always caught the biggest fish, and never let us forget it.
  7. Since I started working at Aqua, the most fun I experienced was… driving on Lancaster Ave during that big snowstorm in January… it took hours!
  8. If I weren’t working at Aqua, I would be…. Living in a beachfront home somewhere in the Caribbean. Of course that means I would have hit the lottery.
  9. Favorite weekend activity: Gardening during the Spring & Summer (when not at the beach!).
  10. Do you have any pets? We adopted a miniature American Eskimo, named Duke, a little over a year ago. He has become so attached to us that we call him “Velcro-dog.” He’s hilarious!
  11. My co-workers don’t know this, but I’m actually a big fan of…. Downton Abbey. Love British Humor!
  12. Aside from water, my favorite drink is…. Coffee, dark roast, multiple extra large cups.
  13. The most interesting thing I’ve crossed off my ”Bucket List” is… I went zip lining during a recent vacation – what a blast!
  14. I love water, because… I grew up near the ocean, and spent many summers at the beach as a child and into adulthood.
  15. If I had to pick 3 words to describe myself, they’d be… Easygoing, shy, optimistic.

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Aqua Delivers New, Clean Water Supply to Families in Wake Forest

Aqua North Carolina turned on the tap last year to provide clean drinking water to two dozen homes in a Wake Forest neighborhood where homeowners’ private wells were found to be contaminated by solvents. The U.S. Environmental Protection Agency (EPA) reached out to Aqua to connect these homes to our public drinking water supply, and we expect to connect additional homes. 

In 2005, a homeowner’s private well was first identified as having been contaminated with a volatile organic compound (VOC) called TCE. Since then, additional private wells in the area were found to have been contaminated. Federal and state environmental officials believe two former circuit board assembly companies are the source of the contamination.

Aqua is proud that we could help these families get water that is regularly tested and complies with state and federal health standards. This situation underscores the benefits to customers of public water systems like Aqua’s. Unlike private well owners, Aqua must adhere to federal and state laws that require consistent and frequent tests for contaminants.

Aqua has been providing water and wastewater utility service in North Carolina for more than 30 years and serves about 84,000 homes in 52 counties.

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7 Tips to Make Your Neighbors Green With Envy

These water-conservation tips help create beautiful, eco-friendly gardens. Follow the list, save water, show up your neighbors.  

1. Locals know best. Just ask the plants.

 

Help your garden go back to its roots. In their eons of existence, native plants have cultivated an entire heritage. They fought the fight, adapted to the climate, and victoriously flourished—essentially, they know the land better than any other plants. Visit your nearby cooperative extension or botanical garden to research species! 

 

2. You cut grass. Grass cuts mulch costs. Mulch cuts water-loss.

With stuffed nose and balled fist, you may have cursed a pile of no-good grass clippings. But if used right, all that fresh-cut grass serves as a productive citizen of your yard. Spread mowed grass and ground-up leaves in flower and vegetable gardens for a free mulch supplement. 

 

3. Sorry James, imagination won’t get you your giant peach.

 

Now is the team to start watering your trees! If you want plump fruits, be sure to provide adequate soil moisture during April and May. 

 

4. Keep your plants social drinkers.

Some flowers enjoy the occasional sip of H20. Plant them far way in a “natural zone” where they can survive on rainfall. Others guzzle water down like a frat boys. Keep the thirsty guys together. Near the house, they can drink roof runoff. Think of it as Greek row, only the red cups contain water.

 

5. Do donuts. 

 

No, not in the grocery parking lot at 2 a.m., reliving your Jack-and-Diane days. Tending to shrubbery is a much safer, greener, and socially acceptable mid-life crisis. Form donut-shaped soil berms around young trees and shrubs. Then fill it up with water. The donut will let the roots absorb water slowly, a must for adolescent trees. 

 

6. April ______ bring May flowers. 

Something might be missing from the old nursery rhyme. We associate spring with rain, but don’t be an April fool—as the weather warms up and the days grow longer, you still should water your plants

 

7. Xeriscaping saves up to 80% of water.

 

Xeriscape” rolls off the tongue and flows like the water it saves. The water-conscious gardening technique can decrease consumption by 150 gallons a day. Avoid any water loss, use drought-tolerant plants and design gardens according to your location (see #1).

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Let’s Get Social Raffle Winners

It’s the moment you’ve all been waiting for – the announcement of the Lets Get Social raffle! We’d like to thank all of our customers for participating in the raffle, reading your bill inserts and helping to build our Facebook community and Twitter following during our first sweepstakes campaign. And now … the winners of three brand spankin’ new iPad Airs:

Congratulations to our winners:

Vikki R. from Bourbonnais, IL 

Noreen L. from Shamokin, PA

Lauren S. from Malvern, PA 

Even if you didn’t win, you’ve still technically won because now that you like us on Facebook and follow us on Twitter, you have even more options to get your customer service questions answered and learn about the most essential elements on the planet, water. So while you’re here, feel free to poke around and read a few blog posts to see what our extraordinary employees are up to, how we’re serving community or how we’re evolving to better serve our customers.

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