A Note of Thanks to Our Water-ful Aqua Employees

This week, we celebrated Labor Day all across the nation.

As individuals, we owe a great deal to the people whose labor allows us to live our daily lives: the carpenters who build our homes, the farmers who grow the food we eat, the technicians that let us thrive in our digital world, and many more.

As a company, we owe everything to our employees: the people who work tirelessly to allow us to fulfill our mission of protecting and providing Earth’s most essential resource to our customers.

We have three core values here at Aqua: Integrity, respect and the pursuit of excellence. 

Integrity means that Aqua is a place of honesty, good character and trust. We care about each other, our customers and our mission of protecting and providing Earth’s most essential resource. 

 

Respect means that we are committed to each other, our customers, the community and the environment. We work at a company that respects our well-being, including respect for our time out of the office and with family.

 

The pursuit of excellence means that whether at home or at work, we seek growth and development opportunities and excel in safety and customer service. We work to uphold a successful company that maximizes shareholder value. 

As we begin to wrap up the poolside days, barbeques and beach weekends of summertime, we wanted to extend a note of thanks to our employees all across our eight states of service for their commitment to these values day in and day out.

Thank you to our hardworking crew members who work in the field to ensure water service for our customers, even during emergencies and irregular hours of the day. 

Thank you to our customer service representatives who work diligently to listen and respond to our customers’ questions and concerns on a daily basis.

Thank you to our teams who work across departments ranging from human resources to operations to keep the Aqua wheels in motion every day. 

This past Monday was not the only time that your efforts were appreciated—you are appreciated every single day.

 

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Customer Service Week Spotlight: Kelli Hodges

Continuing our Customer Service Week series, today we’d like to introduce you to Customer Service Representative Kelli Hodges! Let’s get to know her.

 

How long have you been with Aqua?

I started in a temporary position with Aqua back in July of 2009, and was hired on full-time in November of that year!

 

What is it like to interact with Aqua’s customers? What makes them unique?

Aqua customers are truly one of a kind. Dealing with an ever-present utility, I find that I am learning about the lives of people from all walks of life, an experience I find very rewarding.

What challenges have you overcome in order to provide quality customer service?

I have learned that it is sometimes necessary to pause, take a step back and give a customer the space to share their feelings, even if I have already determined the reason for their call. A lot of the time, customers need to express their emotions, and they use customer service representatives as an outlet to do just that.

 

We all need to be heard, and a major component to my role here at Aqua is ensuring that I’m listening to our customers’ needs and feelings, and driving home the fact that they know I’m here to support them.

What is the most rewarding thing about working in customer service?

The most rewarding thing about working in customer service is definitely helping customers find solutions and offering them options they didn’t even know they had. It may seem like such a minor thing for us, but we can make someone’s day and lift a huge weight off their shoulders with one short phone call. It’s an act I am very passionate about!

Has working with Aqua’s customers impacted your life outside the workplace? How so?

Absolutely. First and foremost, I have learned to develop a great deal of empathy and understanding in my relationships with others. Additionally, it is often the people we would least expect who may be having a hard time.

 

I believe that working in customer service has made me far more open-minded and sensitive of other peoples’ needs, thoughts and feelings.

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Customer Service Week Spotlight: Sarah Camargo

We’re on to day two of Customer Service Week here at Aqua! All week long, we’ll spotlight our exceptional customer service representatives, giving them a chance to share the ins and outs of their experiences. Today’s customer service representative spotlight falls on Sarah Camargo. Let’s get to know her!

 

How long have you been with Aqua? 

I’ve been with Aqua since November 2006, so nearly 10 years. Time flies!

What is it like to interact with Aqua’s customers? What makes them unique? 

There’s never a dull moment when interacting with our customers. Since we take calls from customers in various states, we encounter a wide range of personalities. You would think after working here for nearly 10 years that I would have heard it all, but that’s not the case. 

 

We get inquiries that range from water distribution to what our field technicians are working on, so I’m always happy to serve as a human encyclopedia for them!

What is the most rewarding thing about working in customer service?

I live for customer satisfaction. When we can help and lift an enormous weight off their shoulders, it makes our job incredibly fulfilling. 

 

Has working with Aqua’s customers impacted your life outside the workplace? How so?

I never want to speak over the phone anymore! Since I’m on the phone all day with customers or other Aqua employees, I try my hardest to never use it when handling personal matters. If I can do it online, I will. I tell my friends and family to text me rather than call, if possible. The rare times I do have to talk to somebody on the phone, I accidentally end the call with, “Thank you for calling Aqua!” 

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Do You Remember the Very First Week of September! – Labor Day Appreciation

We can’t believe it’s September already. What happened to summer – the camping trips, the beach weekends, the barbeques?

We actually shouldn’t be lamenting just yet. There’s still Labor Day! And that means one last hurrah before the leaves start to change and the kids go back to school. This weekend is the perfect time to get together with friends and family and have one more party with fireworks.

So, as we begin to end this incredible summer, we want to take some time to thank and recognize our employees – and every other loyal worker – and thank them for their hard work and dedication. 

Thank you to our crews who work around the clock to respond to emergencies and ensure water service through even the harshest of conditions. Thank you for your diligence and commitment to outstanding service through long hours and unpredictable circumstances to keep clean water flowing from our household taps.

We also owe our thanks to those in other industries who enable us to have the quality of life we appreciate now. Thank you to the carpenters who build our homes and the electricians who climb our power lines during thunderstorms.

These men and women have time and time again demonstrated a true devotion to their work. So, as we take this weekend to enjoy ourselves— let’s also show our appreciation to those who make our lives easier.

 

Thank you from Aqua America!

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