Meet the Ripples of Aqua Pennsylvania

At Aqua, we have three core values that guide us in everything that we do: integrity, respect, and the pursuit of excellence. From providing our customers with safe and reliable water to giving back to the communities we serve, we are proud to reinforce these ideals in the past, present, and future stages of our company.

In 2017, we launched the Ripple Effect, which is a cross-company campaign dedicated to illuminating the various ways that our employees make positive impacts on both their communities and each other. And because no volunteer effort is complete without its volunteers, we decided to put the spotlight on the people within the Ripple Effect—or the “ripples” themselves, if you will.

Let’s meet Lara, Kate, and Chad, three Aqua Pennsylvania employees whose participation in our Ripple Effect program has ranged from feeding the hungry to helping children in need.

United in fighting hunger

Earlier this month, we kicked off “Making A Difference, One Drop at A Time,” our third national fundraising campaign for United Way, after more than 40 years of participating in local campaigns throughout the company. In 2018, the United Way of Greater Philadelphia & Southern New Jersey presented Aqua with the “Game Changer Award” for efforts accomplished during our first national campaign.

We also participated in United Way’s United2Feed event in June, where along with volunteers from a variety of other companies, our total contribution of time and energy yielded 8,000 boxes of food (155,000 meals) sent to shelters and food pantries throughout the region. 

 

“I really appreciated the opportunity to volunteer at the United2Feed event,” said Administrative Assistant Lara Mraz, who participated in the event. “In the Greater Philadelphia region, one in five people faces hunger every day. I really enjoyed being a part of the process to give people the help we all sometimes need.”

This campaign wasn’t our first rodeo with our friends at United Way, either. We’ve participated in numerous United2Feed events, including 2017’s rendition, where 23 Aqua employees from various departments, along with volunteers from a variety of additional companies, helped to pack 12,000 boxes of food, resulting in 120,000 meals for 32,000 individuals.

United in helping kids succeed

Being able to impact the lives of members of our communities is a gift that we don’t take for granted. That’s why we feel honored to support Cradles to Crayons in their mission to make a positive mark in the lives of the 300,00 children who live in poverty in the Greater Philadelphia area.

This past June, 24 Aqua Pennsylvania employees stepped away from their usual routines to volunteer with the organization, including Executive Assistant Kate Boucher. As a mother herself, she found it extra meaningful to work for a cause dedicated to helping children in need.

 

 

“When planning our finance conference this year, I thought that it would be a good idea to include a volunteer day with Cradles to Crayons,” she said. “The day was a huge success! People from our finance teams across the country participated and really enjoyed spending a day helping the kids in this area.”

Another one of those volunteers was Chad Nardelli, manager, property accounting. “It was a very rewarding experience, and I’m happy I had the chance to do it,” he added. “Because of the few hours I had at Cradles to Crayons, I’m looking forward to future opportunities to volunteer.” 

From writing cards to encourage children on their first day of school to sorting donations of books and clothes, the whole group enjoyed spending time together while making an impact.

In addition to inspiring positive ripples in our communities, these experiences bring together all the individual “ripples” of our Aqua team to build trust and learn from one another. Though the impact of a few hours of volunteering seems small, our team is here to tell you that one small ripple is just the beginning of a much larger wave.

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What really happens when you wash your hands?

It’s posted on bathroom walls, it’s the golden rule of basic hygiene, and it’s the command children are met with every time they exit the restroom: “Wash your hands!” 

While the frequency with which you hear this request decreases as you get older, the sentiment remains the same. Hand-washing is a key part of both personal and public health—but are you doing it right? At Aqua, we recognize the role water plays in keeping our customers healthy and happy. Here’s some insight about how to make the most of your hand-washing habits—and what goes on behind the suds. 

When to wash

As a general rule of thumb, you should always wash your hands after using the restroom. It’s equally important to lather up the hand soap after blowing your nose or coughing into your hands, touching animals, playing outside, or visiting a sick friend or loved one.

Washing your hands prevents the germs that accumulate in these settings from spreading to others. While the more obvious source of germs comes from feces-related processes like using the toilet or changing a diaper, germs like Salmonella, E. coli O157, and norovirus can also spread from handling raw meats with invisible amounts of animal waste on them. Yuck, right?

What does hand-washing really do?

Think about how often you’ve touched your face today. Now think about how many publically shared surfaces you’ve also touched today. Washing your hands with soap works by removing germs that cause infections, including infections of the skin and eyes.

Because germs are nearly invisible, it can be hard to see the tangible impact of washing your hands. However, proper hand-washing not only reduces the number of people who catch respiratory illnesses (think: common colds), but it also reduces the number of people who get sick with diarrhea and gastrointestinal illnesses. If that’s not enough to convince you to wash your hands, unwashed hands can spread bacteria to your face that ultimately results in an accumulation of acne. If not for your gut, do it for your skin!

The steps for soapy success

In order to reduce the risk of illness, stomach problems, and pesky pimples galore, follow these steps to become an expert hand-washer:

  1. Use warm water to wet your hands. 
  2. Lather with soap—the FDA says both antibacterial and regular soap are fine—for 20 to 30 seconds.
  3. Work the soap into both sides of your hands, your wrists, and between your fingers.
  4. Rinse with water, then dry your hands thoroughly with a clean towel. 

Whether you’re teaching the little ones or incorporating these practices into your own routine, taking an extra minute to wash your hands properly makes for a happier, healthier home, work, or school environment. Hand-washing might not be the most glamorous topic, but believe us—the consequences of not washing your hands are much worse. 

 

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Meet the water quality hotshots known as Aqua’s Hot Spot team

 

L-R: Treatment Manager Dave Rustay; Plant Supervisor Kyle McCullough; Technical Services Specialist Ryan Evans; Project Engineer I Tom Klein; Environmental Compliance Specialist III Carolyn Hathaway Manager, Control Center Operations Jim McGinley; Director, Water Quality Chuck Hertz; and Vice President, Planning and Engineering Joe Thurwanger.

With a water system as large and complex as our Southeastern Pennsylvania (SEPA) operation, teamwork is a necessity in order to ensure that all processes run smoothly. One way that we exercise this collaborative spirit at Aqua is through our Hot Spot Program, launched in 2014 as a cross-divisional effort to identify potential “hot spots,” or issues in water quality, before they occur. 

While every task we perform is a team effort, this project captures the essence of our service-centered mission particularly well. In honor of National Water Quality Month, we asked Environmental Compliance Specialist III Carolyn Hathaway to discuss the benefits and collaborative nature of the Hot Spot Program with us.

Environmental Compliance Specialist III Carolyn Hathaway leads Pennsylvania's Hot Spot team,
which is made up of nearly 20 employees from a cross-section of specialties throughout the organization. 

What is the Hot Spot Program?

As you’ve learned by now, the Hot Spot Program’s goal is to proactively address water quality issues in our SEPA service area. According to Hathaway, the Hot Spot team is “made up of representatives from different areas of expertise, from distribution and treatment to design and analysis” who “seek and identify potential water quality problems and develop solutions before real issues develop." 

In their monthly meetings, the team discusses items like data, water quality in the distribution system and tanks, and flushing. Since Aqua’s SEPA service area contains one of the largest integrated water systems in the country, the team is always seeking ways to improve processes. 

What makes it so collaborative?

At Aqua, we’ve found that the most effective improvements come from encouraging team members to cross departmental lines to brainstorm together, leveraging the strength of their combined experience and expertise. This close collaboration results in innovative solutions that are tailor-made to resolve complex issues more quickly and efficiently. 

For Hot Spot team members, working alongside colleagues from different areas of the company is gratifying. “This team is willing to challenge each other in a respectful way to better understand the data and opportunities for system improvement,” Hathaway says. In turn, this collaboration allows us to better serve our customers and protect water quality in the SEPA service area.

The Hot Spot team meets monthly to proactively search for and identify conditions that could
potentially impact water quality and address them before they become problematic.

What’s in it for customers?

As a result of the Hot Spot Program, SEPA has had significantly fewer water quality issues, particularly low-chlorine events, than before the program started. One notable challenge came during the summer of 2018 when several months of unusual weather created an issue that needed the Hot Spot team's attention. Thanks to the team’s diverse perspectives, they were able to analyze the data and make proactive adjustments to maintain service during disruptive conditions. 

Following the success of the program in SEPA, the Hot Spot team is examining ways to share their findings with colleagues across Aqua, including the possibility of developing similar programs in other areas of the company. We’re confident that fostering this collaboration will yield more accessible solutions to water quality issues for customers nationwide. 

Whether we’re working in Pennsylvania or in any of the eight states we serve, we’re dedicated to providing safe, reliable water to all of our customers. We’re grateful to our Hot Spot team for helping us uphold our core values of integrity, respect, and the pursuit of excellence in everything we do. 

 

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In Indiana, upgraded mains make the water flow round—literally!

If you’ve been keeping up with our Aquastructure blog series, you know that water mains play an integral role in providing reliable water service to surrounding communities. That’s why we’re excited to share that Aqua recently took on a water main improvement project in Indiana, installing over 3,000 feet of new water mains and five new fire hydrants in the town of Darlington.

In order to fully grasp the value and extent of these upgrades, we connected with Kieran Tansy, area manager at Aqua Indiana. Let’s explore what exactly makes this project so beneficial for our customers in Darlington. 

What’s the big deal with a water main replacement?

"When a water main is replaced, the new line is installed near the old line. Those new customer service lines are run from the new main to each existing meter pit or curb stop,” Tansy explains. Lines are installed either through direct excavation or underground drilling when appropriate. 

Tansy reports that the new lines have been professionally engineered by Aqua to be sized and located appropriately to provide the best long-term service to our customers and provide safe access to Aqua employees for maintenance activities.

A behind-the-scenes look at infrastructure upgrades in Darlington.

Why replace it now?

Over the course of this project, our team uncovered 3,215 feet of unreliable plastic, transite, and steel lines, which resulted in some main breaks since the lines were rarely located where the plans indicated. Despite these obstacles, Tansy says, “the customers, town employees, and town officials were very patient and wonderful to work with during these interruptions in service.”

Replacing these worn lines was necessary to improve not only water flow, but also water pressure. With these newer and more durable lines, the water mains will be able to carry a higher volume of water to our customers in their homes, businesses, and offices. 

Don’t forget the additional perks!

Aqua Indiana officials and Darlington town council members also celebrated the installation of five new fire hydrants and all of the new water main with a ceremonial “Fire Hydrant Opening” in June. “Although the Darlington water system is not required to provide fire protection, we are glad to provide more hydrants that are available for the fire department’s use,” Tansy adds. 

Ta-da: Part of the finished product on Madison Street looking South.

Additionally, these new lines will bring higher and more consistent water pressure to our customers, especially during peak usage times. Our crews are pleased with the final result of this project, and our entire Aqua Indiana team looks forward to providing even more reliable service to the Darlington community. 

Whether we’re working in Indiana or any of the eight states we serve, we’re dedicated to providing safe, reliable water to all of our customers. Stay tuned to learn more about our infrastructure improvement projects in our next Aquastructure blog! 

 

 

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Breaking ground and beating droughts in Texas

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It’s summertime, and staying hydrated is a top priority. But what about hydrating the ground we walk on?

At Aqua, we work carefully to address drought conditions that affect our service areas. That’s why we are so excited about the upcoming completion of our first surface water treatment plant in Barton Creek, Texas, a state that last year experienced its most severe drought since 2015.

To learn more about the importance of this project, we reached out to Scot Foltz, environmental compliance manager at Aqua Texas.

What’s the big deal?

“There’s significant concern over the long-term viability of the groundwater supply for the growing Barton Creek Lakeside community,” says Foltz. With the help of this project, he says, Aqua will be able to “manage the available resources more effectively and ensure an adequate supply of water for the service area.”

Macintosh HD:Users:valeriehoke:Desktop:images:AQUA:Aquastructure:2019:June:961CBB08.jpgBehind-the-scenes as crews prepare to begin laying block for the walls

These efforts should alleviate a great deal of stress for families, farmers, and all other customers in Texas. Since the area has proven to be “highly susceptible to drought,” Foltz explains that the construction of this plant is “intended to reduce the impacts of drought and increase source reliability.”

What’s in it for the customers?

The completion of this project will produce several notable benefits for our customers. Aqua recognizes the necessary community restrictions on water intended to aid conservation efforts. However, Foltz says “the surface water plant will help alleviate some restrictions as we work with LCRA [Lower Colorado River Authority] to ensure conservation measures are followed.”

Customers may also notice improvements in the general aesthetic quality of the water. “The water hardness and dissolved mineral content of the lake water is naturally lower than groundwater in the area,” says Foltz. “While looks aren’t everything, we’re happy to be a part of efforts to improve overall experiences for our customers.”

Another glimpse at the work site

So when can you expect to start seeing all of these benefits? We’ve got great news for you. After conducting preliminary studies on the groundwater and determining that surface water supply was the best alternative for long-term source reliability, the team received approval from the Texas Commission on Environmental Quality and began construction in late 2018. He expects construction to be completed by the end of 2019.

But wait—there’s more!

Barton Creek, Texas event

Front row: Terry Franks, Aqua Texas Business Development Director; Scot Foltz, Aqua Texas Environmental Compliance Manger; State Representative Vikki Goodwin; Bob Laughman, Aqua Texas President; Michael Fruge, Barton Creek Lakeside POA Board President; Carol Birsa, Barton Creek Lakeside POA Board Secretary.  
Back row: Shawn Hammons, Aqua Texas Safety Specialist; Brent Reeh, Aqua Texas Regional Manager; Matt Morgan, Peyton Construction Project Manager; Mark Wetzel, Barton Creek POA Board Member; Marty Kurtz, Barton Creek POA Board Member; David Lee, Barton Creek POA Board Member.  

As part of our commitment to the effective management of water resources, Aqua Texas acknowledges the state’s increasing demand for water services. “Aqua is committed to effectively managing our water resources by encouraging conservation, making capital investments to improve efficiency within our systems, and working with our community partners to develop solutions to the increasing demand for water,” Foltz adds.

Whether we’re working in Texas or any of the eight states we serve, we are dedicated to providing safe, reliable water to all of our customers. Stay tuned to learn about another recent infrastructure project in our next Aquastructure blog! 

 

 

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