Aqua Illinois Steps Up and Assists Aqua Texas During a Historic Event


When Texas was hit with unprecedented weather, the Aqua family stepped up in a big way! Hear from Aqua employees Andy Price, Kyle Denault and Patrick Wren, all of whom led teams of employees from Illinois to Texas during the crisis to assist those in need.


From the Desk of Andy Price, Area Manager – Illinois

Greetings from Texas! 

I wanted to take a moment to update you all on all the tremendous work our Aqua Illinois team has done to help Aqua Texas. As I’m sure you are all aware Tim Reed, Noel Dean, Lorin Kinney and I left Danville, Illinois on Feb. 18 to help aid Texas after a historic weather event.

Our team, along with others from the central and northern divisions, arrived late Saturday night and hit the ground running Sunday morning. Apart from the unprecedented weather, we were also faced with the challenge of a shortage of fuel and food. After several failed attempts, we were able to find both, despite the melting and refreezing of snow that made driving extremely dangerous. SAFETY FIRST!

Our first stop was north of San Antonio in the Wimberly office. With supplies and inventory in tow, we met with Brent Reeh and Brian Robinson to receive our marching orders. Customers in this area had been without water and/or on a boil order for several days. Tim, Noel, and I spent most of the next few days searching and repairing small and large customer leaks. I was told by Field Supervisor Brian Robinson that one of the leaks Tim and Noel identified was the difference between losing the system and keeping them in water. 

Brian later texted me “I sincerely appreciate your help, I know you and your crew weren't out there fixing leaks like you thought you were going to be doing but what you did do freed our people up to focus on individual customer calls and everything else. What the canyon crew found was the difference between us staying in water and running out. You all were a huge help at a critical time. It was great to meet each of you as well. I'm sure will end up on a conference call or meeting together in the future. Good to be able to make the connection. "Hey, I know that guy. Thanks again.”

Next, Lorin and I spent the next few days delivering water to several towns in the Austin region of the service territory and helping replace PVC pipes. By doing this, we were able to get wastewater plants back up and running.

As our time here continued, we were able to witness the work we had been putting in was paying off. Water was getting turned back on, boil orders were being lifted, and pumpage was coming back to normal. All our work was making a difference, and it was a truly fulfilling feeling.

Over the following days, all our assisting Illinois crews moved on to their next assignments, while Tim and Noel continued more of the same work in new areas. Lorin and I met with Field Supervisor Nola Ferris, and spent some time learning about the issues at hand in the Granbury TX divisions. Lorin worked alongside a local operator visiting wellsite’s and fixing leaks, while I worked with Nola with water loss issues in their divisions.

Morale was high, and we are enjoying the opportunity to assist where we can. The people in the areas we assisted could not have been more gracious for our help. 

As we learned that we would be released from our duties, we prepared for our 14-hour journey back up to Illinois. We hope you all will continue to keep our brothers and sisters down in Texas in your thoughts as they continue to navigate this historic weather event.

Special thanks also go out to Kyle Denault, Brent Smith, Lucas Yoakum, Nick Ippolito, Pat Wren and Mario Ingoglia, who also traveled to Texas and helped with the restoration efforts.


Aqua Illinois East Central Division: Lorin Kinney, Tim Reed, Andy Price and Noel Dean 

From the Desk of Patrick Wren, Field Supervisor – Illinois

I wanted to take a moment to highlight all the tremendous work Aqua Illinois employees did during their time helping the Texas Ice Storm.

I arrived late Friday night, slept off the long drive, and we were off spreading out all throughout the Dallas-Fort Worth footprint helping wherever we could.

I spent the entirety of Saturday working in one single system trying to restore water service to customers without internal plumbing leaks. Through various attempts and movements within the system, we were able to restore 75% of the customers in the system. I continued the same work in more systems throughout the weekend, helping wherever I could to restore our customers’ water systems.

Monday was the most rewarding day of the trip; through our efforts we were able to restore two complete systems. Along with that, I was able to assist our Aqua Texas customers in filling gallons of water at our water trucks. Even after eight days of no water, our customers were all a pleasure to speak with and were extremely grateful thankful for all our hard work. One customer even noticed my Illinois plates and profusely thanked me for coming so far to help.

I continued more of the same work throughout the remainder of my time in Texas. Turning on water systems one at a time and helping our Aqua customers in any way they need. I cannot reiterate enough how much of a pleasure it was to interact with our customers.

As I reflect on my time in Texas, I often think about how great the Aqua customers were. I never heard a single complaint and they were so thankful for the work we were doing. I’ve heard of the popular saying “Everything is bigger in Texas” and I can confidently say that is true for the people’s compassion and understanding.

Special thanks also go out to Mario Ingoglia, who traveled down to Texas to assist in the Texas Ice Storm.


Aqua Illinois Northern Division: Mario Ingoglia and Pat Wren (photo taken prior to Covid-19.)

From the desk of Kyle Denault, Distribution Technician – Illinois

As soon as I heard of the storm in Texas, I immediately felt the urge to help. With suitcases, work boots, and a sense of urgency, my team and I abruptly headed south.

After a roughly 18-hour drive we arrived in Texas, although, we did have to do a double take with all the snow on the ground when we arrived. After a short sleep in our hotel, we geared up and headed toward the northern Houston suburb of Spring to get started in the recovery.

Right away on Sunday morning we were able to assist, repairing many exposed plumbing structures and frozen meters. My team and I continued more of this work throughout our reminder of my time in Texas, traveling throughout systems while distributing bottled water to our customers. Meeting our customers and assisting them in any way possible was extremely rewarding, I never heard a complaint once and they were all extremely thankful for all the help we were providing.

As I was dismissed from my time in Texas, I headed back to Illinois and powered through the entire drive. I knew I was home when my truck’s thermometer said 25 degrees.

Special thanks also go out to Brent Smith, Lucas Yoakum and Nick Ippolito who also traveled down to Texas to assist in the storm as well. 


Aqua Illinois Central Division: Nick Ippolito, Lucas Yoakum, Kyle Denault and Brent Smith

A special thanks goes out to all of our Texas employees who responded to the crisis, your efforts are not unnoticed and we are extremely thankful for all of your hard work.




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What does it take to acquire and upgrade a water system?


Let’s be frank: Operating and maintaining water systems is not an easy task, especially when they need tons of infrastructural improvements.  

Earlier in our Aquastructure blog series, we shed a bit of light on the state of our nation’s water infrastructure and pointed out that most of the pipelines we depend on each and every day were built at the start of the 20thcentury. In the present day, all of that infrastructure is near the end of its life, which means that upkeep and updates are a pressing need. 

Considering those challenges, how does a company like Aqua continue to provide efficient and affordable service? It all comes down to the water systems Aqua acquires, along with regular updates to existing infrastructure.

Craig Blanchette, president of Aqua Illinois, checked in to give us some insight into Aqua’s acquisition and upgrade processes. 

Blanchette (third from right in sunglasses) with fellow Aqua Illinois employees during a local volunteer project.

More water, less problems

Since 1995, Aqua has acquired more than 300 water systems, most of which are from municipalities (which own 85 percent of the nation’s water systems). However, sometimes those systems come from other sources, such as smaller regulated utilities, homeowners associations, water and sewer districts, and developer-owned systems. 

As the number of water systems in Aqua’s network grows, the efficiency and affordability of its services grow, too. The theory at play here is “economies of scale,” which is the economic principle that the more goods or services can be produced at a larger scale, the higher the savings in costs.

“By adding customers, Aqua is able to spread these fixed costs over a larger customer base, alleviating much of the burden from our new and existing customers,” Blanchette explains. 

What happens if Aqua wants to acquire a new system?

When Aqua is preparing to acquire a new system, typically Aqua and the other party—whether it’s a municipality or some other organization—begin by sitting down and talking shop (think inspections and negotiations). This can take anywhere from a couple of months to a couple of years. The goal is to create a partnership which benefits the community.

After that, an asset purchase agreement is created, which outlines all the details of the transaction, such as pricing and inclusion of assets. The APA must then be approved by the state public utility commission, which takes about six months to a year. During the PUC approval process, an administrative law judge takes on the case, and expert witnesses, like engineers, accountants and financial advisors, must evaluate and vouch for the legitimacy and benefits of the proposed acquisition. 

Once the agreement is reviewed, modified and approved by the administrative law judge it is then forwarded to the PUC for its final approval. Once this is complete, Aqua can sit down with the seller and officially take ownership.  

And then it’s smooth sailing?

With the right due diligence, yes! A lot of these existing water systems must be assessed to ensure everything is up to speed. In most cases, many of the system’s assets are underground and cannot be easily inspected.

“In these cases, we rely heavily on the maintenance records of the municipality in determining where future replacements are needed,” Blanchette notes. 

The most common upgrade is water main replacements, which are predominantly located underground and are often left out of a municipality’s investment plan. Blanchette adds that water service lines, main line valves and fire hydrants are also among the areas of a water system that may need more attention. 

“These assets are incredibly important because they are the backbone of any community,” Blanchette says. “Reliability of a water system is important in providing Earth’s most essential resource.” 

Whenever Aqua acquires a new system, they prepare a new capital investment plan to help determine where and when adjustments and updates are needed in each system’s infrastructure. Aqua then reevaluates that plan to determine future improvement needs. From that point forward, investment in the existing infrastructure is constant. 

It seems to be a team effort.

Very much so! Aqua works closely with the communities it serves and regularly meets with community members to coordinate all these infrastructure improvement projects. 

For example, if Aqua wants to do a water main or sewer replacement, they’ll first run it by the local road authority to plan resources accordingly. 


“If a road authority is planning to resurface a roadway where Aqua is also looking to replace a water or sewer main, it saves our customers the cost of restoring the roadway,” Blanchette explains.  

Now that is what we call synergy. 

What does this look like in your neighborhood?

Once an acquisition is complete and upgrades are underway, how does this affect the new communities Aqua serves?

View two town success stories in Manteno, IL, and Media, PA, to see how Aqua works with community leaders to ensure water quality and service to customers. 

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Aqua Illinois Focuses on Carrying Out Our Mission

World Water Day was one week ago today! This annual event, which focuses attention on the importance of freshwater and advocates for the sustainable management of fresh water resources, falls on March 22 every year. It is Aqua’s mission to protect and provide Earth’s most essential resource: water. In recognition of World Water Day, we are spotlighting the efforts being put forth by one of Aqua’s eight state operations. Aqua Illinois Regional Environmental Compliance Manager Kevin Culver is passionate about Aqua Illinois’ efforts to execute our mission; this is his story.


Water quality and water sustainability are incredibly important to the team at Aqua Illinois. As the regional environmental compliance manager, I am responsible for maintaining a high standard of water quality, carrying out our source water protection plan, and overseeing our company’s environmental efforts to improve the water sources close to home. 


At Aqua, we believe that the cleaner the source water, the better the drinking water quality for our customers. At most of our facilities, we do not control the water sources or land adjacent to them, so we must rely on our customers and partners to assist us with keeping our water as clean as possible. To better ensure success in this area, Aqua Illinois organizes and participates in various outreach and education efforts. Some of these are specifically aimed at local youth, because we believe that children can get involved and bring home a lasting message that what they do in their back yard will impact their water or someone else’s water downstream.

Aqua Illinois participates in various local educational opportunities such as the Kankakee Valley Park District Outdoor Show and The Pause for Patriotism community event.

Aqua Illinois participates in various local educational opportunities such as the Kankakee Valley Park District Outdoor Show and the Pause for Patriotism community event. 


Specifically, Aqua Illinois focuses a lot of attention on maintaining and enhancing the water quality of the Kankakee River. The Kankakee River is our water source for nearly 80,000 customers. Aqua Illinois works to raise awareness and educate the local community, lawmakers and the farming community, about the importance of the Kankakee River, not only as a water source, but as a natural resource to the entire area. Among the valuable information we have shared with the community about the river is the impact that nutrient runoff has on drinking water quality. One example of how our education efforts have worked is that farmers in our local areas are now planting cover crops and significantly reducing nutrient runoff.

Aqua Illinois assists with clean-up efforts at local rivers and lakes.

 Aqua Illinois assists with clean-up efforts at local rivers and lakes. 


To expand our education efforts and reach a larger audience, Aqua Illinois participates in various watershed conferences, including the recent Kankakee River Watershed Conference, which took place Feb. 10 at Olivet Nazarene University in Bourbonnais, Illinois. These types of events give us great exposure and allow us to send our operators, engineers and area managers to connect with attendees and share their knowledge with larger groups of people. Aqua is serious about its commitment to protect and provide Earth’s most essential resource, and the company as a whole takes pride in all of its efforts to achieve this commitment.

With the assistance of the teachers at Kankakee Trinity Academy, Kevin Culver provides a hands-on lesson on how to collect macro-invertebrates for the students.

With the assistance of the teachers at Kankakee Trinity Academy, Kevin Culver provides a hands-on lesson on how to collect macro-invertebrates for the students. 







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Aqua Illinois Awarded Recognition for Excellence … Twice!

The team at the Kankakee Water Treatment Plant.

By Aqua Illinois President Craig Blanchette

Congratulations to our
Aqua Illinois team for being recognized for excellence in both water quality and water protection! Local industry organizations have awarded Aqua Illinois with the distinction of best-tasting water in Kankakee, and recognized us for our source water protection program in Danville.

I am very
proud of the team, and the product we produce, and want to thank you for everything you do to make us such a success.

As you may know, the “Best Tasting Water in the South Suburbs” is an award our Kankakee Water Treatment Plant has received in the past, and as of last month, we successfully defended our title. This is determined during the South Suburban Water Works Association's annual taste test competition, and we won for the second year in a row.

The judges evaluated finished drinking water from the Kankakee facility and compared it to water from the Village of Park Forest, as they also use the lime softening process to treat water. The water was judged by three criteria, including clarity, odor and taste. Our Kankakee Plant will now move on to the American Water Works Association's statewide contest this month, competing for top honors throughout the state of Illinois. 


Receiving the Best Tasting Water award from SSWWA Taste Test Committee Chair Chuck Lawrence are Mike Stone, Aqua Illinois production manager and Don Denault, water treatment technician.


Also happening later this month, on March 23, Aqua Illinois’ Danville area will receive the Source Water Protection Award from the Illinois Section American Water Works Association. The award will be presented to Production Manager Dave Cronk.

We are being recognized for the efforts made by our team to spread public awareness and promote the protection of the watershed. As part of our program, Aqua Illinois works with the local farming community to reduce the nutrient load into Lake Vermilion to a point that nitrate concentrations do not exceed 10 mg/l at any time throughout the year, and we provide education on the impact nutrient runoff has on drinking water. Along with this, we host an annual Lake Vermilion cleanup day, which brings the community together, promotes watershed awareness and helps enhance the natural beauty of the lake.

It is always wonderful to be recognized for hard work and dedication, and the Aqua Illinois team highly deserves these awards. Thank you for making the whole Aqua family proud, and for making the work you do each and every day, something that is worthy of being called, and is externally recognized as…excellence!





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