Bringing e-Billing Ease to Aqua

As the decade comes to a close, we can’t help but look back and reflect on all of the growth of the company and the new services and projects we’ve introduced to our customers over the past 10 years.

Speaking of new services, did you know that we have multiple new e-Billing features that make it easier than ever to pay your water bill? To learn even more, we spoke with Manager of Collections, Billing, and Cash Applications Jack Farnsworth to get the details of four newly improved features and how they benefit Aqua customers across all eight of the states we serve.

Payment arrangement

We’re pleased to say that our payment arrangement feature is now active in all Aqua states. Payment arrangements are available to any Aqua customer who has fallen behind on their payments, and the feature allows customers to take the past due months and stretch them out for several months until they are caught up.

“The invoices were modified to clearly provide the monthly installment, the number of payments remaining and the total balance of the payment arrangement,” Farnsworth added. “At Aqua, we listen and value our customers—this change came directly from customer feedback. We’re glad that these new invoices help customers better understand their payment arrangements for a stress-free experience.”

Text reminders

Constantly worried about missing a payment? Never fear! Aqua has partnered with Speedpay to give our customers the option to receive text reminders to easily avoid late charges. The text feature sends a message five days before the payment is due, the day it is due, and five days after.

The text reminders also provide a hyperlink that customers can click through to make their payments. Head here to become one of the 14,000 and counting Aqua customers utilizing this convenient text option! 

Daily account balance

You asked, we listened. Our call centers have received a large volume of customers asking for their current account balance over the years, so Aqua decided to make it even easier to check your bill. Simply log onto the Aqua WaterSmart website to view your daily balance. Easy peasy!

One-time payment availability

Previously, only Aqua customers enrolled in e-Billing were able to make a one-time payment via the WaterSmart website. Now, all customers can use this feature to pay bills electronically as many times as they please. We’ve seen an increase in customers utilizing this feature in 2019, and we hope to continue this growth through 2020. 

“Everything proposed, achieved, or rejected is for a better customer experience,” Farnsworth said of all these e-Billing improvements. “These features were all created to provide our customers with more information, faster information, and ease of payment.”

“I am very excited about all the customer enhancements we have implemented this year,” said Georgetta Parisi-Knup, vice president, customer operations. “Offering our customers a wide range of options across multiple platforms is important as we continue to focus on improving our customers’ experience with Aqua.” 

Our customers are always our priority, and we hope these efficient new features make life just a little bit easier. Cheers to a great 2019 and an even better 2020!

 

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5 Water-Smart Tips for a Safe Halloween

 

As you know, we here at Aqua America make water safety a top priority. With Halloween just around the corner, we want to give you a few water-smart tips to ensure a safe, enjoyable All Hallows’ Eve.

1. Skip the Sprinklers

Whether you like it or not, trick-or-treaters will inevitably run across your yard on their way to the door this Halloween. While keeping your lawn hydrated is always important, we stress that you do not run your sprinklers or water the grass within 24 hours of Halloween festivities. Wet grass poses the threat of slips and falls for children – especially in the dark. So, skip the sprinklers this Halloween and conserve water! The trick-or-treaters (and your water bill) will thank you.

2. Halloween Hydration is Key

We cannot stress this enough: do not forget to hydrate this Halloween. Trick-or-treating typically takes hours, and while you may not realize it, you do a lot of walking in that time. To avoid or reduce the risk of dehydration, toss a water bottle in your and your little ones’ bags before leaving the house. If you choose to stay in and hand out treats instead, we highly recommend investing in some mini water bottles to offer worn down trick-or-treaters and their parents.

3. Beware: Wet Leaves 

Lawns littered with leaves are commonplace this time of year – however, so are thunderstorms and morning dew. Unfortunately, these things can create some major Halloween safety issues seeing as wet leaves are both incredibly slippery and difficult to spot at night. To prevent slipping hazards: make sure you rake, sweep and dispose of any leaves from walkways and porches before dusk on Halloween night. 

 

4. Garden Hoses are not Ghoul-Friendly

Maintaining your garden in the fall season is just as important as it is in the spring, and we get that. That being said, be sure to check your gardening hose is shut off and put away before prime trick-or-treating hours begin (usually around 5:30 p.m.). You do not want to run the risk of someone getting sprayed with water, slipping on the wet driveway or tripping over your garden hose and tumbling to the ground in the dark of night.

5. Patch Your Pipes

With the combined increase in rainfall and low temperatures this October, many of us begin to run the risk of leaky pipes and flooded basements. No one wants to fall victim to a nasty “trick” so make sure to check your pipes in the days leading up to Halloween – if you see a crack or leak, contact an expert immediately. Puddles of water or mud can quickly build up along your property as a result of damaged pipes and no one wants their holiday ruined by plumbing issues.   

From all of us at Aqua, we hope you have a safe and spooky Halloween!

 

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New Name, Same Quality Service

 

Laying the groundwork for a better tomorrow means we’re always looking for ways to better serve you. On June 1, Aqua transitioned a few of our service tools into the WaterSmart family of resources. Our Aqua Online and Aqua Notify services have been renamed WaterSmart e-Billing and WaterSmart Alerts, respectively. Our goal is to make it easier for you to find and understand our tools.

Below is a complete breakdown of the WaterSmart family and what each branch has to offer:

  • WaterSmart e-Billing – Save on postage and reduce clutter by paying online through our service. It’s free, fast and easy. Check it out here.
  • WaterSmart Alerts – Receive notifications about water service emergencies quickly and conveniently so you can stay informed about what’s happening in your area. Sign up here.
  • WaterSmart Tips – Learn how to save money with helpful tips from Aqua. Identify leaks, protect pipes and use water wisely. See more here.
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