We Want to Hear from You! Take our Aqua Website User Survey for a Chance to Win a Prize!

Aqua America is in the process of assessing our company website, aquaamerica.com, with the goal of updating the site for an improved digital experience.

 

We’d love to hear from you!

 

We are reaching out to invite community members and customers to participate in the process of improving the Aqua America website by taking a quick survey. Your input will be extremely valuable to this process. At the end of the survey, participants will have the chance to enter a drawing to win a gift card.

 

The survey can be accessed HERE. Thank you in advance for assisting in our efforts to gather valuable feedback about our website.

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Removing Iron and Revamping Water Systems in New Jersey

 

 

 

If you live in or near Berkeley and Bayville, New Jersey, this one’s for you: Aqua New Jersey recently completed capital improvement projects on three all-new water treatment facilities to add iron removal processes that ensure safe and reliable water for the community.

To learn more about the nitty-gritty details of these infrastructure upgrades—and why they’re so important—we spoke with Aqua New Jersey Project Manager Michael Convery

What exactly did the project involve?

In a nutshell, the central purpose of the project was the addition of iron removal treatment processes at our existing Lifetime Well 4 and Pinewald Wells 3 & 5 sites. It also involved the creation of a brand-new well at the Sherman Well 6 site, also with—you guessed it—iron removal treatment. 

 

The projects at all three sites involved the construction of new treatment buildings and the replacement of all existing well pumps, variable frequency drives (VFDs), chemical pumps, and other treatment-related equipment. Plus, all three sites introduced backwash tanks, allowing the ability to recycle 85% of backwash water, and upgraded existing Supervisory Control and Data Acquisition (SCADA) systems. 

Were all the project sites the same? 

Not quite—each site required its own unique dose of TLC. It was out with the old and in with the new at the Lifetime site, where crews retrofitted the old well treatment building with new equipment and constructed an additional treatment building for the iron removal filters with concrete masonry units (CMUs) and brick materials. 

Over at the Sherman site, crews drilled a new well and built a treatment building complete with all-new pumping and treatment equipment. This structure was constructed with CMUs and vinyl siding materials to blend in with the surrounding environment.

Finally, crews at the Pinewald site constructed a new iron removal treatment building made with CMUs and brick material for wells 3 & 5 following the demolition of the old treatment building. As an added bonus, all three sites now have GreensandPlus pressure filters for iron removal. (Trust us—in water provider language, that’s a huge plus!) 

What’s the big deal about removing iron from water?

At these plants, it’s essential to ensure the filters operate properly and backwash on the right parameters to achieve proper iron removal (and thus to achieve proper water quality). Luckily, there are controls in place at each location to make sure everything operates smoothly. 

According to Convery, the iron removal process involves using pressure filtration with manganese dioxide coated sand, which is known as GreensandPlus. “The system includes filter face piping with automatic valves and controls,” he adds. “The process involves air scouring capabilities to allow for efficient cleaning of filter media during backwashing.”

What happens next? 

Now that the intensive project is complete and Aqua New Jersey customers are benefiting from the upgraded facilities, Convery can look back fondly on the whole process. 

“The local operations group—especially Ron Suto, Mike Ricciardella, and Forrest Wolf—worked hard to keepthe system fully functional throughout the entire project,” he says. “It was a true team effort. Without all ofthe hard work of the New Jersey team and local operations, this project would not have been possible.”

Teams like these New Jersey employees are perfect examples of our commitment to the pursuit of excellence here at Aqua. Stay on the lookout for our next Aquastructure blog, where we’ll chronicle another chapter in our ongoing infrastructure improvement story!

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Meet the Ripples of Aqua Pennsylvania

At Aqua, we have three core values that guide us in everything that we do: integrity, respect, and the pursuit of excellence. From providing our customers with safe and reliable water to giving back to the communities we serve, we are proud to reinforce these ideals in the past, present, and future stages of our company.

In 2017, we launched the Ripple Effect, which is a cross-company campaign dedicated to illuminating the various ways that our employees make positive impacts on both their communities and each other. And because no volunteer effort is complete without its volunteers, we decided to put the spotlight on the people within the Ripple Effect—or the “ripples” themselves, if you will.

Let’s meet Lara, Kate, and Chad, three Aqua Pennsylvania employees whose participation in our Ripple Effect program has ranged from feeding the hungry to helping children in need.

United in fighting hunger

Earlier this month, we kicked off “Making A Difference, One Drop at A Time,” our third national fundraising campaign for United Way, after more than 40 years of participating in local campaigns throughout the company. In 2018, the United Way of Greater Philadelphia & Southern New Jersey presented Aqua with the “Game Changer Award” for efforts accomplished during our first national campaign.

We also participated in United Way’s United2Feed event in June, where along with volunteers from a variety of other companies, our total contribution of time and energy yielded 8,000 boxes of food (155,000 meals) sent to shelters and food pantries throughout the region. 

 

“I really appreciated the opportunity to volunteer at the United2Feed event,” said Administrative Assistant Lara Mraz, who participated in the event. “In the Greater Philadelphia region, one in five people faces hunger every day. I really enjoyed being a part of the process to give people the help we all sometimes need.”

This campaign wasn’t our first rodeo with our friends at United Way, either. We’ve participated in numerous United2Feed events, including 2017’s rendition, where 23 Aqua employees from various departments, along with volunteers from a variety of additional companies, helped to pack 12,000 boxes of food, resulting in 120,000 meals for 32,000 individuals.

United in helping kids succeed

Being able to impact the lives of members of our communities is a gift that we don’t take for granted. That’s why we feel honored to support Cradles to Crayons in their mission to make a positive mark in the lives of the 300,00 children who live in poverty in the Greater Philadelphia area.

This past June, 24 Aqua Pennsylvania employees stepped away from their usual routines to volunteer with the organization, including Executive Assistant Kate Boucher. As a mother herself, she found it extra meaningful to work for a cause dedicated to helping children in need.

 

 

“When planning our finance conference this year, I thought that it would be a good idea to include a volunteer day with Cradles to Crayons,” she said. “The day was a huge success! People from our finance teams across the country participated and really enjoyed spending a day helping the kids in this area.”

Another one of those volunteers was Chad Nardelli, manager, property accounting. “It was a very rewarding experience, and I’m happy I had the chance to do it,” he added. “Because of the few hours I had at Cradles to Crayons, I’m looking forward to future opportunities to volunteer.” 

From writing cards to encourage children on their first day of school to sorting donations of books and clothes, the whole group enjoyed spending time together while making an impact.

In addition to inspiring positive ripples in our communities, these experiences bring together all the individual “ripples” of our Aqua team to build trust and learn from one another. Though the impact of a few hours of volunteering seems small, our team is here to tell you that one small ripple is just the beginning of a much larger wave.

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In Indiana, upgraded mains make the water flow round—literally!

If you’ve been keeping up with our Aquastructure blog series, you know that water mains play an integral role in providing reliable water service to surrounding communities. That’s why we’re excited to share that Aqua recently took on a water main improvement project in Indiana, installing over 3,000 feet of new water mains and five new fire hydrants in the town of Darlington.

In order to fully grasp the value and extent of these upgrades, we connected with Kieran Tansy, area manager at Aqua Indiana. Let’s explore what exactly makes this project so beneficial for our customers in Darlington. 

What’s the big deal with a water main replacement?

"When a water main is replaced, the new line is installed near the old line. Those new customer service lines are run from the new main to each existing meter pit or curb stop,” Tansy explains. Lines are installed either through direct excavation or underground drilling when appropriate. 

Tansy reports that the new lines have been professionally engineered by Aqua to be sized and located appropriately to provide the best long-term service to our customers and provide safe access to Aqua employees for maintenance activities.

A behind-the-scenes look at infrastructure upgrades in Darlington.

Why replace it now?

Over the course of this project, our team uncovered 3,215 feet of unreliable plastic, transite, and steel lines, which resulted in some main breaks since the lines were rarely located where the plans indicated. Despite these obstacles, Tansy says, “the customers, town employees, and town officials were very patient and wonderful to work with during these interruptions in service.”

Replacing these worn lines was necessary to improve not only water flow, but also water pressure. With these newer and more durable lines, the water mains will be able to carry a higher volume of water to our customers in their homes, businesses, and offices. 

Don’t forget the additional perks!

Aqua Indiana officials and Darlington town council members also celebrated the installation of five new fire hydrants and all of the new water main with a ceremonial “Fire Hydrant Opening” in June. “Although the Darlington water system is not required to provide fire protection, we are glad to provide more hydrants that are available for the fire department’s use,” Tansy adds. 

Ta-da: Part of the finished product on Madison Street looking South.

Additionally, these new lines will bring higher and more consistent water pressure to our customers, especially during peak usage times. Our crews are pleased with the final result of this project, and our entire Aqua Indiana team looks forward to providing even more reliable service to the Darlington community. 

Whether we’re working in Indiana or any of the eight states we serve, we’re dedicated to providing safe, reliable water to all of our customers. Stay tuned to learn more about our infrastructure improvement projects in our next Aquastructure blog! 

 

 

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Breaking ground and beating droughts in Texas

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It’s summertime, and staying hydrated is a top priority. But what about hydrating the ground we walk on?

At Aqua, we work carefully to address drought conditions that affect our service areas. That’s why we are so excited about the upcoming completion of our first surface water treatment plant in Barton Creek, Texas, a state that last year experienced its most severe drought since 2015.

To learn more about the importance of this project, we reached out to Scot Foltz, environmental compliance manager at Aqua Texas.

What’s the big deal?

“There’s significant concern over the long-term viability of the groundwater supply for the growing Barton Creek Lakeside community,” says Foltz. With the help of this project, he says, Aqua will be able to “manage the available resources more effectively and ensure an adequate supply of water for the service area.”

Macintosh HD:Users:valeriehoke:Desktop:images:AQUA:Aquastructure:2019:June:961CBB08.jpgBehind-the-scenes as crews prepare to begin laying block for the walls

These efforts should alleviate a great deal of stress for families, farmers, and all other customers in Texas. Since the area has proven to be “highly susceptible to drought,” Foltz explains that the construction of this plant is “intended to reduce the impacts of drought and increase source reliability.”

What’s in it for the customers?

The completion of this project will produce several notable benefits for our customers. Aqua recognizes the necessary community restrictions on water intended to aid conservation efforts. However, Foltz says “the surface water plant will help alleviate some restrictions as we work with LCRA [Lower Colorado River Authority] to ensure conservation measures are followed.”

Customers may also notice improvements in the general aesthetic quality of the water. “The water hardness and dissolved mineral content of the lake water is naturally lower than groundwater in the area,” says Foltz. “While looks aren’t everything, we’re happy to be a part of efforts to improve overall experiences for our customers.”

Another glimpse at the work site

So when can you expect to start seeing all of these benefits? We’ve got great news for you. After conducting preliminary studies on the groundwater and determining that surface water supply was the best alternative for long-term source reliability, the team received approval from the Texas Commission on Environmental Quality and began construction in late 2018. He expects construction to be completed by the end of 2019.

But wait—there’s more!

Barton Creek, Texas event

Front row: Terry Franks, Aqua Texas Business Development Director; Scot Foltz, Aqua Texas Environmental Compliance Manger; State Representative Vikki Goodwin; Bob Laughman, Aqua Texas President; Michael Fruge, Barton Creek Lakeside POA Board President; Carol Birsa, Barton Creek Lakeside POA Board Secretary.  
Back row: Shawn Hammons, Aqua Texas Safety Specialist; Brent Reeh, Aqua Texas Regional Manager; Matt Morgan, Peyton Construction Project Manager; Mark Wetzel, Barton Creek POA Board Member; Marty Kurtz, Barton Creek POA Board Member; David Lee, Barton Creek POA Board Member.  

As part of our commitment to the effective management of water resources, Aqua Texas acknowledges the state’s increasing demand for water services. “Aqua is committed to effectively managing our water resources by encouraging conservation, making capital investments to improve efficiency within our systems, and working with our community partners to develop solutions to the increasing demand for water,” Foltz adds.

Whether we’re working in Texas or any of the eight states we serve, we are dedicated to providing safe, reliable water to all of our customers. Stay tuned to learn about another recent infrastructure project in our next Aquastructure blog! 

 

 

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