Get To Know Aqua: Executive Assistant Jennifer Knotts

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight,’ we spoke to Executive Assistant, Jennifer Knotts. 

1. My name is… Jennifer Knotts. I am married to my husband, Shae, and I have two boys, Jared and Gavin. They are my whole world!

2. My title is... Executive Assistant 

3. That means I (do what?)… I do a little bit of everything, payables, payroll, planning events, doing administrative work for the office or Tom Bruns (Aqua Indiana President), handling customers, handling customer accounts for Western Hancock Utilities, Wymberly, Chimneywood and Heir Industries, serving as back up for Fran Paul when she is out of the office for Hendricks and Darlington, reviewing aging reports, doing certified letters for Shut Off Not for Nonpayments (SONP) and working with Field Services Representatives (FSR) out in the field. 

4. I work with water for a living, but my favorite water related activity is... Swimming. I really like going to water parks with my children.

5. If I had to pick 3 words to describe myself, they’d be… Kind, dedicated and organized.

6. Since I started working at Aqua, the most fun I experienced was… The 360 Team Building Dinner in Fort Wayne.  We had to work as a team and it was fun and enjoyable to see co-workers out of the office, laughing and having a great time!

7. The most interesting thing I’ve crossed off my “Bucket List” is… Getting a tattoo. Mine is a Dolphin.

8. My co-workers don’t know this, but I’m actually a big fan of... Disney, Eeyore and Little Mermaid are my favorite. Anytime I can go to Walt Disney World – I will. 

9. In the summer, you can find me... Outside hiking, coaching soccer or spending time with my family.

10. Favorite childhood toy was…. I did not really care for toys I enjoyed the big boxes my dad would bring home from work and we would build forts out of them.

11. When I was a kid, I always thought I’d grow up to be... FBI Agent

12. Do you have any pets? (Name, Age, Type) Yes, we have two Miniature Schnauzers. One boy 2 years old and one girl 4 years old. Dex and Dakota.

13. If I could be one movie character, I would be...because... A pirate from Pirates of the Caribbean. It just seemed like a great movie and so much fun!

14. My favorite “guilty pleasure” snack is… Chocolate and Peanut Butter (Twix, Reese’s, or Reese Sticks)

15. Don’t tell anybody, but I’ve always had a celebrity crush on… Johnny Depp

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Get to Know Aqua: Records and Information Supervisor Matt Straff

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight,’ we spoke to Records and Information Supervisor, Matt Straff.

1. My name is… Matt Straff 

2.When I was a kid, my nickname was… Ice Man. I enjoy the cold.

3. My title is... Records and Information Supervisor

4. That means I (do what?)... Try to help employees find their records when they need to reference them years down the road. 

5. I work with water for a living, but my favorite water related activity is... lying in the water rafts all day at Seacrets, in Ocean City, Maryland

6.Since I work at water utility, people always ask me... If I can get them free water, in which I reply “Only at restaurants”

7. I love water, because... it quenches my thirst and is my go-to drink.  I also love walking outside in the rain.

8. My co-workers don’t know this, but I’m actually a big fan of... Star Wars!  Wait, people might know that if they’ve walked into my office.

9. Favorite childhood toy? I think it was called “rami”, but I’m not sure.  It had these colored balls that you would have to move levers to drop them into their coordinating numbered designation.  Later in life, I found out the game was just a sneaky way to teach me to count in binary.

10. When I was a kid, I always thought I’d grow up to be… Racecar driver or a firefighter.  I must have had a thing for Nomex hoods.

11. If I could be one movie character, it would be... a role that Harrisson Ford played, Han Solo or Indiana Jones, because I would enjoy the adventures they get into.  Realistically, I would be the government guy at the end of Raiders of the Lost Ark, hiding the Ark in the archive warehouse.

12. My favorite “guilty pleasure” snack is… The two pack of Reese’s Peanut Butter Cups. But I’m not guilty about that at all… 

13. Don’t tell anybody, but I’ve always had a celebrity crush on... Britney Spears.  Our relationship changed a lot after she shaved her head and went crazy though.

14. If I weren’t working at Aqua, I would be... working at the family business and probably fixing their computers when they break every day.

15. Aside from water, my favorite drink is… Innis and Gunn’s Rum Cask Oak Aged beer.

 

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How Much Water Should You Be Drinking?

As summer starts to heat up and the sweat starts to bead, remember staying properly hydrated helps prevent fatigue and overheating. You won't believe how much water you SHOULD be drinking everyday. Use these tips and information below to help you stay hydrated under the summer sun:

Click to enlarge(Click to enlarge)

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Get To Know Aqua: Regional Customer Care Coordinator Danika Owens

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight,’ we spoke to Regional Customer Care Coordinator, Danika Owens.

1. My name is… Danika Owens 

2. If I had to pick 3 words to describe myself, they’d be…athletic, outgoing and considerate

3. My title is... Regional Customer Care Coordinator 

4. That means I (do what?)….. I provide customer operations support to Aqua Illinois.

5. When I was a kid, I always thought I’d grow up to be... an FBI agent

6. I work with water for a living, but my favorite water related activity is... Swimming and Jet Skiing

7. In the summer, you can find me...on a bike trail, relaxing on the beach or eating seafood/crabs.  A perfect summer would be the ability to do all three, everyday.

8. My co-workers don’t know this, but I’m actually a big fan of... large family gatherings/reunions.  I come from a family of 13 brothers and sisters and 21 aunts and uncles.

9. Do you have any pets? Yorkie-Poodle mix, her name is Daisy and she turned 6 years old on May 20th

10. My favorite “guilty pleasure” snack is… a banana split with 3 scoops of ice cream (2 scoops chocolate chip, 1 scoop of strawberry), marshmallow and caramel toppings, walnuts, sprinkles, gummy bears, whipped cream and cherries

11. Don’t tell anybody, but I’ve always had a celebrity crush on…Leonardo DiCaprio

12. Aside from water, my favorite drink is… Simply Raspberry Lemonade

13. Favorite weekend activity: I love to jog 3-4 miles very early Saturday and Sunday.

14. If I could be one movie character, I would be...Mumble from ‘Happy Feet’. Mumble couldn’t sing but could tap dance.  He wasn’t concerned with what he couldn’t do yet more focused on what he could do. Although the colony did not accept his dancing, in the end, he used this gift to save his colony.

15. Since I started working at Aqua, the most fun I experienced was… acquiring a friend (Olivia H.) who would later become more like a sister

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Let’s Get Social Raffle Winners

It’s the moment you’ve all been waiting for – the announcement of the Lets Get Social raffle! We’d like to thank all of our customers for participating in the raffle, reading your bill inserts and helping to build our Facebook community and Twitter following during our first sweepstakes campaign. And now … the winners of three brand spankin’ new iPad Airs:

Congratulations to our winners:

Vikki R. from Bourbonnais, IL 

Noreen L. from Shamokin, PA

Lauren S. from Malvern, PA 

Even if you didn’t win, you’ve still technically won because now that you like us on Facebook and follow us on Twitter, you have even more options to get your customer service questions answered and learn about the most essential elements on the planet, water. So while you’re here, feel free to poke around and read a few blog posts to see what our extraordinary employees are up to, how we’re serving community or how we’re evolving to better serve our customers.

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