Get to Know Aqua: Records and Information Supervisor Matt Straff

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight,’ we spoke to Records and Information Supervisor, Matt Straff.

1. My name is… Matt Straff 

2.When I was a kid, my nickname was… Ice Man. I enjoy the cold.

3. My title is... Records and Information Supervisor

4. That means I (do what?)... Try to help employees find their records when they need to reference them years down the road. 

5. I work with water for a living, but my favorite water related activity is... lying in the water rafts all day at Seacrets, in Ocean City, Maryland

6.Since I work at water utility, people always ask me... If I can get them free water, in which I reply “Only at restaurants”

7. I love water, because... it quenches my thirst and is my go-to drink.  I also love walking outside in the rain.

8. My co-workers don’t know this, but I’m actually a big fan of... Star Wars!  Wait, people might know that if they’ve walked into my office.

9. Favorite childhood toy? I think it was called “rami”, but I’m not sure.  It had these colored balls that you would have to move levers to drop them into their coordinating numbered designation.  Later in life, I found out the game was just a sneaky way to teach me to count in binary.

10. When I was a kid, I always thought I’d grow up to be… Racecar driver or a firefighter.  I must have had a thing for Nomex hoods.

11. If I could be one movie character, it would be... a role that Harrisson Ford played, Han Solo or Indiana Jones, because I would enjoy the adventures they get into.  Realistically, I would be the government guy at the end of Raiders of the Lost Ark, hiding the Ark in the archive warehouse.

12. My favorite “guilty pleasure” snack is… The two pack of Reese’s Peanut Butter Cups. But I’m not guilty about that at all… 

13. Don’t tell anybody, but I’ve always had a celebrity crush on... Britney Spears.  Our relationship changed a lot after she shaved her head and went crazy though.

14. If I weren’t working at Aqua, I would be... working at the family business and probably fixing their computers when they break every day.

15. Aside from water, my favorite drink is… Innis and Gunn’s Rum Cask Oak Aged beer.

 

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How Much Water Should You Be Drinking?

As summer starts to heat up and the sweat starts to bead, remember staying properly hydrated helps prevent fatigue and overheating. You won't believe how much water you SHOULD be drinking everyday. Use these tips and information below to help you stay hydrated under the summer sun:

Click to enlarge(Click to enlarge)

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Get To Know Aqua: Regional Customer Care Coordinator Danika Owens

Get to know Aqua and the employees that work day in and day out to provide quality customer service and reliable drinking water to approximately 3 million customers. In this week’s ‘Employee Highlight,’ we spoke to Regional Customer Care Coordinator, Danika Owens.

1. My name is… Danika Owens 

2. If I had to pick 3 words to describe myself, they’d be…athletic, outgoing and considerate

3. My title is... Regional Customer Care Coordinator 

4. That means I (do what?)….. I provide customer operations support to Aqua Illinois.

5. When I was a kid, I always thought I’d grow up to be... an FBI agent

6. I work with water for a living, but my favorite water related activity is... Swimming and Jet Skiing

7. In the summer, you can find me...on a bike trail, relaxing on the beach or eating seafood/crabs.  A perfect summer would be the ability to do all three, everyday.

8. My co-workers don’t know this, but I’m actually a big fan of... large family gatherings/reunions.  I come from a family of 13 brothers and sisters and 21 aunts and uncles.

9. Do you have any pets? Yorkie-Poodle mix, her name is Daisy and she turned 6 years old on May 20th

10. My favorite “guilty pleasure” snack is… a banana split with 3 scoops of ice cream (2 scoops chocolate chip, 1 scoop of strawberry), marshmallow and caramel toppings, walnuts, sprinkles, gummy bears, whipped cream and cherries

11. Don’t tell anybody, but I’ve always had a celebrity crush on…Leonardo DiCaprio

12. Aside from water, my favorite drink is… Simply Raspberry Lemonade

13. Favorite weekend activity: I love to jog 3-4 miles very early Saturday and Sunday.

14. If I could be one movie character, I would be...Mumble from ‘Happy Feet’. Mumble couldn’t sing but could tap dance.  He wasn’t concerned with what he couldn’t do yet more focused on what he could do. Although the colony did not accept his dancing, in the end, he used this gift to save his colony.

15. Since I started working at Aqua, the most fun I experienced was… acquiring a friend (Olivia H.) who would later become more like a sister

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Let’s Get Social Raffle Winners

It’s the moment you’ve all been waiting for – the announcement of the Lets Get Social raffle! We’d like to thank all of our customers for participating in the raffle, reading your bill inserts and helping to build our Facebook community and Twitter following during our first sweepstakes campaign. And now … the winners of three brand spankin’ new iPad Airs:

Congratulations to our winners:

Vikki R. from Bourbonnais, IL 

Noreen L. from Shamokin, PA

Lauren S. from Malvern, PA 

Even if you didn’t win, you’ve still technically won because now that you like us on Facebook and follow us on Twitter, you have even more options to get your customer service questions answered and learn about the most essential elements on the planet, water. So while you’re here, feel free to poke around and read a few blog posts to see what our extraordinary employees are up to, how we’re serving community or how we’re evolving to better serve our customers.

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Get WaterSmart!

We’re very excited to show off Aqua WaterSmart, an interactive program to help consumers conserve water in their homes and learn about the water treatment process. The new program is available on the home page of the Aqua America website.

The Environmental Protection Agency (EPA) estimates the U.S. population has doubled over the last 30 years and the demand for drinking water has tripled during this time,” said Aqua Chairman and CEO Nicholas DeBenedictis. “Further, more than half of our country is facing water shortages. At Aqua, we recognize the importance of proactive conservation to protect this important resource and remain committed to bringing clean, safe drinking water to our customers for the cost of about a penny a gallon.” 

The interactive program is an illustration of a home, with clickable elements in each room that provide water conservation tips for everyday activities, such as cleaning, gardening and personal care. The program is available as a mobile web app on tablets and smartphones, and accessible on most web browsers for desktops and laptops.  

The program also focuses on education about how water travels from a source to the tap, with downloadable infographics that explain the processes to treat surface water, groundwater, and wastewater. “Most people turn on their tap water every day without realizing how source water is treated and then delivered to their home,” said Karl Kyriss, executive vice president, who oversees Aqua’s information technology department. “We created this resource to help educate consumers about the entire process, which further supports our focus on conservation. By conserving water use in day-to-day activities, we save water and energy, reducing our total environmental impact.

By working together to save water in small ways throughout our home and daily routines, we can make a big impact and help save water,” added DeBenedictis.

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