Bringing a fresh filtration system to North Carolina

At Aqua, we’re always proud of our projects that help to improve water quality for our customers, but this week, we have a special reason to highlight these positive changes: It’s Infrastructure Week!

As we all know by now, water infrastructure greatly impacts both the quality of your water and the quality of your life. By investing in new infrastructure in our service areas, we’re making strides to change our communities for the better. That’s why our team has been hard at work implementing a new filtration system in Upchurch Place, a community in Raleigh, North Carolina.

What’s the deal with filtration?

Filtration systems, when necessary, are a crucial part of water infrastructure—after all, they help to remove unwanted naturally occurring minerals. Aqua has provided water to Upchurch Place since 2002, and we’ve built quite a relationship with our North Carolina community.

We spoke to Aqua North Carolina’s Michael Melton, engineering manager, and Amanda Berger, environmental compliance director, to learn more about the recently completed project. Melton noted that the goal of the new filtration system is the removal of iron and manganese. While both elements are naturally present in tap water, keeping their levels below the secondary standard is important.

Changes in Upchurch Place

After hearing reports of discolored water from customers in the Upchurch area, we identified the problem and got to work on implementing a solution.

“Since installing the new filters, the treated water has iron and manganese levels well below the secondary drinking water standard,” Melton said. “In addition, we’re proud to announce that Aqua is the first privately owned water provider in North Carolina to utilize a non-discharge backwash system.” (Aqua developed the first recycle water system in 2010.)

What’s a non-discharge backwash system? Long story short: It allows us to eliminate water loss in the filtration process, therefore upholding our mission to provide and protect Earth’s most essential resource. The best part is that our customers will only see a .70 cent increase in their annual water bill for this major improvement—and it’s well worth it.

Aqua’s commitment to excellence

Providing our Upchurch customers with a new and improved filtration system was no small feat.

“On average, a filter project like the one in Upchurch can take up to nine months to engineer and construct,” Melton said. “At Aqua, we also make it a priority to work with local financial and environmental regulators to improve every aspect of our service and reliability.”

“This project is a good example of how Aqua is working with its stakeholders to achieve the goal of improving our customer’s water quality,” Berger added.

Although these projects take a good amount of time, money, and resources, they’re necessary in order to improve the state of our country's infrastructure. As water providers, it’s our goal to supply our customers with safe and reliable water—and it doesn’t hurt that we’re helping to restore our nation’s infrastructure in the process.

Stay tuned for our next Aquastructure blog to see what we’re up to next, and in the meantime, we’re wishing our customers and professional peers a very happy (and productive) Infrastructure Week!

 

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Are you up for a Drinking Water Week challenge?

 

It should come as no surprise that at Aqua, we celebrate water every day. But during the American Water Works Association’s Drinking Water Week, it’s an especially perfect time to remember how water makes up nearly 71 percent of our planet and 60 percent of the average human body. Yes, water is all around us, but remembering to drink the recommended daily amount can be hard—life gets busy, after all.

Speaking of that recommended amount, let’s get the numbers straight: Although one glass of water may feel like enough to quench your thirst, adults should drink two liters of water per day. (That equates to eight eight-ounce glasses of water.) It seems like a lot, but it’s what your body needs!

In honor of Drinking Water Week, we’re challenging YOU to make a positive change in your hydration habits. Ready for a little friendly competition at home—or even with your coworkers? Here’s Aqua’s challenge to you: drink eight eight-ounce glasses of water every day during Drinking Water Week (May 5–11). If you can do that, you might just be crowned a Hydration Hero!

Want to get your coworkers, family, or friends in on the challenge? Let’s dive in.

Setting rules and keeping score

Whether you’re implementing your Drinking Water Week challenge at home or at work, it’s important to set some ground rules.

If you’re challenging your coworkers, think about how you can keep score as a group without disrupting your workflow too much. Instead of checking in daily, it can be more efficient and suspenseful to keep a tally on the office fridge for everyone to update at their leisure. Set a deadline for when the numbers will be tallied, and get your (reusable!) water bottles ready.

How about a friendly competition at home? Teaching your families about proper hydration can help them lead healthy lifestyles and understand more about the importance of water for the human body.

Setting up a group chat can be a fun way to track each other’s progress. That way, you can all motivate each other to reach your daily goal and see who gets there first. By the end of the week, it will be easy to tell who should be awarded the Hydration Hero title.

Awarding prizes

Once you’ve tallied your scores, checked them twice, and declared a winner, it’s time to award your Hydration Hero! If your coworkers are looking for a little incentive to get involved, offering a prize is an easy way to encourage participation and excitement. Our advice? A reusable water bottle is not just fitting for the winner, but it’ll also encourage them to keep up their good hydration habits. 

If your household accepts the challenge, the stakes can be a bit higher—how about a weeklong exemption from a household chore like doing the dishes? Whatever you choose, giving your winner a little something special can make everyone eager to reach their hydration goals next year. 

Keeping up the practice

Water is an important part of living a healthy lifestyle, and the more you can incorporate hydration into your everyday routine, the better. Even though it’s normal to skip a glass or two when life gets busy, the important thing is to pay more attention to your water intake.

If you can’t hit your two liter goal every day, don’t sweat it. As long as you’re staying hydrated, spreading the word, and doing your best to appreciate all the great things that water does for you, you’re a Hydration Hero in our book!

 

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Monsoon madness: What’s this watery summer weather?

It’s easy to forget about types of weather that occur outside of our own backyards, especially during the summer months of sunshine. The wonders of our planet and its most essential resource never cease to amaze us, though, and that’s why we’re so fascinated by a summer weather phenomenon called monsoons.  

A monsoon, according to National Geographic, is a seasonal change in the winds of the area that alter the climate of the region. This phenomenon is common in areas close to the Indian Ocean, like India, Sri Lanka, Bangladeshand Myanmar, but it also occurs in the southwestern United States. Clearly, our eight Aqua states don’t typically see this type of weather, so we’re extra curious about it! 

There are two kinds of monsoons: dry and wet. A wet monsoon causes heavy rain in a region, while a dry monsoon does the opposite. This video from NASA does a great job of explaining how and why monsoons form. 

 

Monsoons mostly affect North America in the middle of summer, from July to September. In fact, states like New Mexico and Arizona get half of their annual rainfall during monsoon season. Fun fact: The wettest monsoon recorded in U.S. history was in 1984, with 9.56 inches of fallen rain. These records include numbers traced back to 1896. 

Usually, monsoons are beneficial to the areas they affect. Because these storms often occur after long periods of drought, the moisture they bring is replenishing and fruitful to the plants in the ecosystem. The high levels of rain can also aid firefighters battling wildfires in extremely dry areas.

Not all effects of monsoons are simple and benign, though. Since the affected land has often been bone-dry for so long, it can only soak up so much water at once. The rest of the water sits on top of the parched land, causing flash floods even from small amounts of rain. On top of flooding, monsoons can also bring lightning storms and massive dust storms called haboobs that can pose additional safety concerns for the affected communities, especially for people caught off guard while driving.

People who live in parts of the U.S. where monsoons occur are usually aware of necessary precautions. But for tourists, business travelers, or even new neighbors in the southwest, it’s important to know how to prep for monsoon season. In fact, paying attention to weather forecasts and having an emergency supply kit on hand are good summer weather tips for people living in any part of the country, especially during Hurricane Season.

What other types of watery weather pique your interest? Let us know on Facebook or Twitter

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Sweeten Your Summer with DIY Fruit-Filled Water Popsicles

With Memorial Day weekend just days away, people all across the country are dreaming up ways to stay cool and have some fun in the sun while celebrating the (unofficial) start to summer.

You might remember that during last year’s Drinking Water Week, we whipped up some tasty and healthy recipes to bring fruity flavors into your regular drinking water. Now, to shake things up a bit, we’re back with some ideas for how to transform those refreshing drinks into icy popsicles.

Here are four different types of water-based fruit popsicles to quench your thirst—and your sweet tooth!

What you need:

●      16 ounces of prickly pears

●      6 cups of water

●      Popsicle molds

What to do:

The first step is to get the juice out of the prickly pear. You can do this with a juicer or by scooping out the insides. Put the fruit and the water into a blender or food processor and blend everything to a smooth, watery consistency. Pour mixture into your popsicle molds and freeze. Once frozen, remove the popsicles from the mold and enjoy!

What you need:

●      6 cups of water

●      2 cups of blackberries

●      ½ cup of mint leaves

●      Popsicle molds

What to do:

Cut one and a half cups of blackberries in half. Mash one half cup of blackberries. Lightly chop all mint leaves. Combine mashed blackberries and lightly chopped mint leaves with water and warm over low heat for about 5 minutes to allow the mint to infuse with the water. Let the mixture cool and mix in halved blackberries. Pour everything into popsicle molds and let sit overnight before eating.

What you need:

●      2 limes

●      8 mint leaves

●      6 cups of water

●      Popsicle molds

What to do:

Juice and zest both limes. Lightly chop mint leaves. Combine the juice, zest, mint leaves and water. Warm over low heat for about 5 minutes to allow for the mint to infuse into the mixture. Allow everything to cool, and then pour into popsicle molds.

What you need:

●      6 cups of water

●      2 mandarin oranges, sliced into wedges

●      Handful of blueberries

●      Ice

●      Popsicle molds

What to do:

Juice one mandarin orange. Peel the other mandarin orange and slice into small wedges. Mix the juice, water, orange wedges and blueberries. Pour mixture into popsicle molds and freeze overnight.

Get excited: You’re heading into Memorial Day weekend with four different types of popsicles to keep you and your family hydrated and happy. Tap into our Facebook and Twitter pages to stay updated on more fun activities to do with water all summer long.

 

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Customer Service Week Spotlight: Leslie Torres

Last but certainly not least, we have one final Customer Service Week interview to close out our week of celebrations. Today’s featured representative is Leslie Torres!

 

How long have you been with Aqua?
I have been with Aqua for 10 years as of September 18th! Double digits, baby!

What is it like to interact with Aqua’s customers? What makes them unique?
We never know what situation we are going to encounter when we answer a phone call. Aqua’s customers come from a diverse range of locations, which allows us to work with a large variety of different personalities. Our customers are unique because they’re so diverse from one another.

 

Has working in customer service improved your people skills outside of Aqua America? 
Absolutely! I now have a ton more patience than I did prior to working in customer service. Speaking with customers every day has also made me a better listener; I pay more attention to detail and am able to notice things I would have otherwise missed in the past. Additionally, working in this industry has made me far more flexible — I am better able to solve problems and adapt to seemingly difficult situations. 

Has working with Aqua’s customers impacted your life outside the workplace? How so?
I always run into customers outside of work! I have been stopped while grocery shopping or out to dinner with my family; I have found myself answering customer service questions outside of the workplace more often than I could have ever imagined.

 

Whenever I do encounter a customer outside of Aqua, I always treat them just as I would in the office: with kindness and respect.

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