Bringing e-Billing Ease to Aqua

As the decade comes to a close, we can’t help but look back and reflect on all of the growth of the company and the new services and projects we’ve introduced to our customers over the past 10 years.

Speaking of new services, did you know that we have multiple new e-Billing features that make it easier than ever to pay your water bill? To learn even more, we spoke with Manager of Collections, Billing, and Cash Applications Jack Farnsworth to get the details of four newly improved features and how they benefit Aqua customers across all eight of the states we serve.

Payment arrangement

We’re pleased to say that our payment arrangement feature is now active in all Aqua states. Payment arrangements are available to any Aqua customer who has fallen behind on their payments, and the feature allows customers to take the past due months and stretch them out for several months until they are caught up.

“The invoices were modified to clearly provide the monthly installment, the number of payments remaining and the total balance of the payment arrangement,” Farnsworth added. “At Aqua, we listen and value our customers—this change came directly from customer feedback. We’re glad that these new invoices help customers better understand their payment arrangements for a stress-free experience.”

Text reminders

Constantly worried about missing a payment? Never fear! Aqua has partnered with Speedpay to give our customers the option to receive text reminders to easily avoid late charges. The text feature sends a message five days before the payment is due, the day it is due, and five days after.

The text reminders also provide a hyperlink that customers can click through to make their payments. Head here to become one of the 14,000 and counting Aqua customers utilizing this convenient text option! 

Daily account balance

You asked, we listened. Our call centers have received a large volume of customers asking for their current account balance over the years, so Aqua decided to make it even easier to check your bill. Simply log onto the Aqua WaterSmart website to view your daily balance. Easy peasy!

One-time payment availability

Previously, only Aqua customers enrolled in e-Billing were able to make a one-time payment via the WaterSmart website. Now, all customers can use this feature to pay bills electronically as many times as they please. We’ve seen an increase in customers utilizing this feature in 2019, and we hope to continue this growth through 2020. 

“Everything proposed, achieved, or rejected is for a better customer experience,” Farnsworth said of all these e-Billing improvements. “These features were all created to provide our customers with more information, faster information, and ease of payment.”

“I am very excited about all the customer enhancements we have implemented this year,” said Georgetta Parisi-Knup, vice president, customer operations. “Offering our customers a wide range of options across multiple platforms is important as we continue to focus on improving our customers’ experience with Aqua.” 

Our customers are always our priority, and we hope these efficient new features make life just a little bit easier. Cheers to a great 2019 and an even better 2020!

 

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Inside the Witch’s Cauldron: The Science of Dry Ice

It’s the season for all things spooky and scary! From witches and warlocks to jack o'lanterns and sweet treats, there’s so much wonder to behold during the Halloween season.

Looking for a fun activity to get in the festive spirit? With a few simple ingredients, you can make your very own witch’s cauldron for decoration. All you’ll need is some dry ice—and water, of course!

How can ice be dry?

At Aqua, we’re always fascinated (but never surprised) by water’s versatility and the ways that it can teach us new lessons about the world around us. Though there’s nothing spooky about water, it’s a key ingredient in a DIY witch’s cauldron that’s sure to wow trick or treaters.

 The other key ingredient is dry ice, which is exactly what it sounds like: ice without water. That may be hard to imagine, but it’s possible because of carbon dioxide.

Believe it or not, dry ice is colder than ice made with frozen water. Essentially, dry ice is carbon dioxide (with no moisture or air) that’s frozen at -109.3°F, while regular ice freezes at 32°F. So what happens if water and dry ice meet? Let’s just say things can get spooky.

When the dry ice meets water, it immediately undergoes sublimation, which means it changes from a solid to a gas without ever becoming a liquid. The best part of it all? Water is a catalyst that helps to create this phenomenon!

How to make a DIY witch's cauldron

First and foremost, you’ll need the main ingredient: dry ice. If you aren’t sure where to buy it, call your local grocery store to see if they carry it. If not, search online for a supplier near you.

 Next, look for a cauldron at a Halloween store, or use a large cooking pot from your kitchen. Even if it doesn’t look exactly like a witch’s cauldron, your bubbling potions will still look festive.

Fill the cauldron about halfway with hot water and a dash of dish soap, which will help to give you bubbles. Then, using tongs, place small chunks of dry ice into your soapy water mixture and watch as the kettle starts to gurgle and bubble. Remember to handle the dry ice with care—due to its negative temperature, touching it with bare hands can give you frostbite.

To keep the potion going, add more hot water when needed. Your neighbors and friends will surely be wowed by your crafty decor.

Whether you’re trying this craft out in your kitchen with the kids, in the classroom with students, or at a party with friends, we hope you enjoy watching this fascinating scientific reaction unfold.

Happy Halloween!

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