October 16th, 2013 9:23 AM
When four-year-old Marcus in Palmyra, Virginia, accidentally flushed a coin down the toilet, he knew exactly who could help. Since Aqua runs the wastewater plant that serves his neighborhood, Marcus dictated a letter to his Mom asking us to please find the coin — he thinks it was a dime — and send it back to him. Marcus described the money for us (small and silver) and told us that if we happened to find two coins, we could give the second one to his friend, whose money had also gone missing.
While this dilemma was a little outside our scope of work, Aqua Virginia President Shannon Becker understands that we don’t just serve houses, we serve families, and Marcus was counting on us to fix a problem. Without getting into the complexities of sewer treatment systems, Shannon decided the original coins weren’t just hard to find, but also likely no longer desirable! That’s why Shannon dropped by to visit Marcus and his family on Monday, Oct. 14 to personally deliver two silver dollars — one for Marcus and one for his friend.
Marcus and his family appreciated the visit, but Shannon might have enjoyed it most. “I think Marcus was amazed that his dime somehow turned into a silver dollar, although I made it pretty clear that this is not how to make your money grow,” said Shannon. “Aqua delivers a critical service that families depend on, and if they have a problem that we can help solve, they can depend on us to try to fix it.”
Marcus knows he can take that promise to the bank.