Help Us Help You

When you turn on the faucet, you expect water to flow. But both extremely cold and extremely hot weather can cause water mains to break — and cause customers to lose their water service for a few hours or longer while we make repairs. Aqua provides an essential service that our customers count on every day, and we understand that you want to know as soon as possible if your water service is disrupted in some way. Now, we can get important information to you however you prefer — by email, text or phone.

  

WaterSmart Alerts is our automated notification system to inform customers about local water service issues faster and more efficiently. WaterSmart Alerts automatically notifies customers by phone, email, or text message about water main breaks, precautionary boil advisories, temporary disruptions and other issues that affect your water service.

But WaterSmart Alerts only work if we have your updated contact information. That means we need you to help us help you!

Just log on to AquaAmerica.com and click on “WaterSmart Alerts” to update your contact information, or customers without Internet access can call 877.987.2782 to tell us how you’d like to be notified about local water service issues in the future. You can choose your preferred method of contact — email, phone call or text message.

Don’t be surprised if we call or email you with other news about Aqua that we think you’ll want to know. For example, we might call to tell you about a customer town hall where you can learn about your community’s water system and meet the employees who operate it. Or we might call to let you know in advance if we’re flushing the pipes in your area. It’s important to us to keep in touch with our customers. After all, you had us at hello.

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