February 6th, 2015 4:02 PM
Aqua recently learned of an incident involving a man identifying himself as a water company employee to gain access into a customer’s home and steal their belongings. Aqua would like to use this unfortunate event as an opportunity to remind our customers about this issue so you’re more aware in the future.
Imagine it’s the early morning and you’re home alone. A man outside identifies himself as a water company employee. He says there are leaks in your area, and he’s checking the homes on your street and needs to check your meter and the inside pipes. Once inside, he asks you to run water in the utility sink as he checks the upstairs bathroom sink. While upstairs, he steals jewelry and money left on a dresser.
In most cases, the only time Aqua would need to be inside your home is to service or exchange a meter or to respond to a problem about which you called us. In the former case, Aqua would contact you by mail or phone to schedule an appointment first.
There are a few exceptions when you might receive an unannounced visit from Aqua:
- An employee might come to your door to make you aware of an unscheduled service outage, such as a main break. In this case, the employee would not need to access the inside of your home. An Aqua employee might also make an unannounced visit to investigate a property that has had multiple “zero usage” bills or an account that has not had a meter read for more than 45 days.
- If a meter reader has trouble getting a remote meter read from outside your home, he might ask to enter you home to read the meter, in which case he would present a photo ID card.
For your safety and security, we encourage all customers to be extra cautious. Unfortunately, thieves like these might strike again. You can protect yourself by remembering the following information.
- All Aqua employees carry company identification. In all cases, please confirm the representative’s identification before letting them into your home.
- All employees dress in Aqua-branded attire similar to the uniform shown above.
- Company vehicles (mostly white Chevrolets) with the Aqua logo prominently displayed are always used.
If you encounter someone who is pretending to be an Aqua employee, please call your local police department and report them.