Get to Know Aqua: Operations Support Coordinator Nancy McGee

As we celebrate our 130th Anniversary this year, we celebrate all of our dedicated employees that have made Aqua a great place to work. Operations Support Coordinator Nancy McGee will end her 43-year career with Aqua when she retires at the end of this month. Get to know one of Aqua's longest employees as she shares some of her final thoughts on her career and prepares for the next chapter in her life. Congrats and good luck, Nancy! 

 How long have you worked at Aqua?

43 years. I began my career in 1973 at Garden State Water Company

What was your first job?

Customer service representative

What positions have you held?

Currently I work as the operations support coordinator in New Jersey. Before that, I was a customer service manager for New Jersey and for New Hampshire, when we serviced that area. I was also a billing supervisor in our Bryn Mawr, PA offices.

Which was your favorite and why?

Although my titles have changed, my responsibilities have been about the same throughout. I enjoy that there is always something different every day. There is nothing negative about my job. Some people think that “customer service” is the call center, but the truth is that we’re all in customer service. We are all here to provide a service.

What led to your longevity at Aqua?

Focus. You have to be focused on what you’re doing. I like the challenges that come with the job. My job is not boring. I also like the fact that there’s never a line at the ladies’ room.

What are the most dramatic changes you’ve seen at the company during your 43 years here?

Technology has come a long way. Back in the day, employees relied heavily on direct phone contact to coordinate service between the field and the office. Today, we use digital information to update and document projects.

Have there been any changes in customer interaction or customer queries during your tenure?

Not really. The questions have not really changed because we’re providing the same service today as we did decades ago.

What did you most look forward to coming to work at Aqua?

The variety of challenges that I faced every day and being able to look forward to something different.

What are you looking forward to most about retiring?

I have yet to find out, but I’ll let you know!

Is there anything else you would like to share with Aqua employees before you retire?

Enjoy life.

 

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