We’re on to day two of Customer Service Week here at Aqua! All week long, we’ll spotlight our exceptional customer service representatives, giving them a chance to share the ins and outs of their experiences. Today’s customer service representative spotlight falls on Sarah Camargo. Let’s get to know her!
How long have you been with Aqua?
I’ve been with Aqua since November 2006, so nearly 10 years. Time flies!
What is it like to interact with Aqua’s customers? What makes them unique?
There’s never a dull moment when interacting with our customers. Since we take calls from customers in various states, we encounter a wide range of personalities. You would think after working here for nearly 10 years that I would have heard it all, but that’s not the case.
We get inquiries that range from water distribution to what our field technicians are working on, so I’m always happy to serve as a human encyclopedia for them!
What is the most rewarding thing about working in customer service?
I live for customer satisfaction. When we can help and lift an enormous weight off their shoulders, it makes our job incredibly fulfilling.
Has working with Aqua’s customers impacted your life outside the workplace? How so?
I never want to speak over the phone anymore! Since I’m on the phone all day with customers or other Aqua employees, I try my hardest to never use it when handling personal matters. If I can do it online, I will. I tell my friends and family to text me rather than call, if possible. The rare times I do have to talk to somebody on the phone, I accidentally end the call with, “Thank you for calling Aqua!”