By Aqua Vice President of Customer Operations Georgetta Parisi
This week, Aqua joins organizations across the globe observing Customer Service Week (CSW), a celebration of the people who serve and support customers on a daily basis. The designation is so important that 25 years ago, U.S. Congress proclaimed Customer Service Week a nationally recognized event to be celebrated annually during the first full week in October. I’m so pleased to be joining Aqua just as we’re ready to honor the employees who serve millions of people across our eight states.
As a public utility providing a life-sustaining service, customer service is an integral part of Aqua’s daily business operations. Customer service has been fundamental to the company’s 130-plus year history, and to its growth over the past several decades. We value our customers, realize the integral part water plays in their daily lives, and recognize the importance of excellent customer service every single day. In fact, it’s a part of our company’s vision.
Aqua is lucky to have a bench of talented, dedicated employees who are working on the front lines and interacting with customers. They are the real “face” of our company, and we are looking forward to the opportunity to recognize and celebrate their hard work throughout the year during this special week.
The celebration spans far beyond those in our customer service department—we know that customer service is a company-wide effort. Any Aqua employee who comes in contact with our customers, from our technicians to our meter readers, plays an integral role in shaping the customer experience. And a lot of our employees are in roles that support those representatives. To that end, each employee has a responsibility to carry out the company’s vision for excellent customer service.
In my new role with the company, I look forward to bringing Aqua’s customer service to an even higher level. I’m excited to be a part of this organization and look forward to helping to drive an excellent experience for all of our customers. I extend my deepest thanks for the work our Aqua employees do to serve our customers. Thank you!